We are experiencing a high volume of requests to reschedule Onboarding/FA1 & Launch Visit/FA2 appointments. We understand these are difficult times for everyone and due to your set of circumstances, you may feel the need to cancel or reschedule your appointments. We are asking that you are conscientious regarding the scheduling of your appointments. Please only schedule an appointment if you are ready and able to begin your food freedom journey. When patients schedule an appointment they intend to reschedule to a later date, it blocks appointments for other people on the enrollment list that are ready and able to begin treatment. Repeated reschedules have created difficulty with proper enrollment management, delays for other SoCal Food Allergy patients ready to begin their treatment and a financial strain on our organization.
For those patients already scheduled, you will be allotted one more appointment reschedule should you have the need, regardless of how many rescheduled appointments you may have already requested.
If you are unsure if you will be able to attend your upcoming appointment, please let our staff know as soon as possible.
- Patients will be able to reschedule their Onboarding/FA1 & Launch Visit/FA2 appointments ONE time without any fees.
- Patients who reschedule their Onboarding/FA1 & Launch Visit/FA2 appointments more than one time will be charged a $150 rescheduling fee per appointment rescheduled.
- FA2/Launch visits may consist of multiple appointments. We will not be charging per appointment, but per set of appointments for clarification. We will count the FA2 cluster of appointments as a whole.
We are working very diligently to continue providing our patients with their necessary appointments to begin their food freedom journey.
Thank you so much for your understanding as we navigate these difficult times together.